Each person who calls the tech support range is desirous to speak to an actual person immediately. No person really wants to have to soar through a maze of thoughts in hopes of basically being set within a que to speak to a real human being!
People agents Functioning from Telus Gains, as opposed to holding the outdated faithful customers they make them go away to look for other provider
Indeed I tried chat and got related with a Are living man or woman but they instructed me I had to simply call. Undecided just what the representatives to the chat can help with.
00 far more a month. Despite the fact that my deal claims promo price is for 2 years my Monthly bill claims it really is one yr. Just after paying an afternoon these days seeking to get help, after the third man or woman I spoke they explained they can explore it and contact me again. I didn't receive a simply call back with responses. This is totally unacceptable. I regret signing up with Telus and will tell Absolutely everyone I realize to never join with them. Away from curiosity I known as Shaw and promptly experienced the call answered and the individual I spoke with was distinct and articulate. Sensation trapped inside a contract and in the mercy of a large technique that has no assistance for its customers.
How can I realize that particular person. I think I'm heading right into a new billing cycle and I are working in circles for weeks
• In my conversation with Juan from your loyalty staff, I used to be falsely accused of staying discriminatory After i referenced One more department, which was remarkably offensive and uncalled for. Juan later apologized, expressing that the practical experience was utterly unacceptable.
I wasn't telling but seeking to talk to him but he bought mad and hung up. This can be preposterous and extremely Terrible customer service. I might be pulling my two strains from Telus . If This is actually the customer service people are obtaining from the reps than you need to resource it in other places. I are already with Telus for around fourteen decades and It is really fairly sad that it's got come to this . Thinking about these threads and comments remaining by Other people it appears I am not the sole a person.
• I spoke to multiple brokers, such as Maria and Regal, who could not provide clarity Telus customer service or escalate my scenario as asked for.
I have not been so disappointed with a business. It truly is unattainable to get solutions from Telus. My Invoice continues to be adjusted numerous occasions since signing up with them a 12 months back following a promoter arrived to our door and drew us in with enticing gives. She even claimed Telus would pay for Shaw's contract penalty to move us about. I regret every next of relocating. It will require up the vast majority of afternoon to talk to somebody at Telus. Maintain periods estimate one hour only to be forwarded to an individual and put on hold for one more hour. My contract settlement shows what my Invoice ought to be Nevertheless they arbitrarily adjust my Invoice to 100.
If an automated assistant asks for The main reason within your contact, point out "I would want to make payment preparations for my mobility bill".
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I'd some minimal challenges but I'd Completely no clue how to fix them. Then, my co-employee advised me within your service. Your staff ended up really individual and valuable! Thanks to all of these!
I’ve never used this type of service ahead of, but it had been easy and very valuable. I spotted that my situation was going to damage my full holiday, and you simply actually saved me.